Vice President, Aftermarket & Services - Winnipeg, Manitoba

About Conviron

Conviron is recognized as the leading global manufacturer of plant growth chambers and rooms. Our controlled environment technology uniquely equips researchers and growers with solutions to meet global demands for plant-based food and health products. Our projects range from small single-chamber installations to large scale, multi-room facilities in some of the most prestigious corporate, university and research institutions in over 90 countries around the world.

Conviron is part of the CEL Group of Companies (CEL). The CEL Group of Companies (CEL) comprises Conviron Canada, Conviron USA, Conviron Europe and Conviron Australia - together forming the world’s leading designer and supplier of controlled environments for plant growth. CEL is proud to be part of Madison Air, a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world.

We are an entrepreneurial organization built on the expertise of our people and are committed to attracting and retaining employees who are curious and learning orientated to ensure we meet the ever-evolving needs of our clients. Our employees enjoy competitive salaries, benefits and reward programs, within an engaging and collaborative work environment. Conviron recognizes that our continued success is dependent on the growth of our people, and therefore encourages and supports employees’ continual development.

Vice President, Aftermarket & Services - Winnipeg, Manitoba

RESPONSIBILITIES

The Vice President, Aftermarket & Services role reports directly to the President of the CEL Group of Companies.

The role is accountable for growth, productivity, and effectiveness of Conviron’s Service, Installations, and Project Management departments. The role will work closely with other members of the senior leadership team and foster close working relationships with both internal and external stakeholders to ensure that clients are growing confidently.

In particular, the role will be accountable for growth strategy and execution for the department, extending existing service support offerings to better serve our clients’ needs. Intentional growth of supporting systems, processes, and resources will be required to manage the ability to serve and scale the company’s service offering.

• Manage Service, Installation, and Project Management operations for the Conviron business
• Ensure service offering fits with the client needs in terms of features and price
• Participate in and contribute to plans to market and sell the service offering, including marketing collateral, sales strategies, training, and tools
• Direct the expansion of Conviron’s subcontractor network to support Service delivery, including negotiating contracts and commercial arrangements
• Consult on and recommend developments to control systems and technology platform, to ensure features and roadmaps that are consistent with client needs
• Support and engage with Installations and Project Management team to ensure successful client project outcomes: on-spec, on-time, on-budget
• Deploy a data-driven operating and management style; Improve the department’s ability to collect and regularly report on important metrics and adjust as necessary

SCORECARD GOALS FOR THIS ROLE

• Growth – develop and lead the strategy and execution of a scalable service offering to drive growth over the next 3 years;
• Ensure efficiency of scalability of related resources, systems, and processes to support growth;
• Engage with day-to-day department operations to ensure quality, effectiveness, and the best possible client outcomes;
• Support Installations and Project Management team to ensure successful client project outcomes: on-spec, on-time, on-budget.

DESIRED QUALIFICATIONS

• Bachelor’s degree in engineering, business, or relevant field; advanced degree a strong plus;
• 5+ years of experience leading a service business unit with comprehensive support offerings. Experience with development and launch of a new service strategy to drive growth a strong plus;
• Demonstrated execution of client-centric service offerings, meeting client needs;
• Excellent team leader who can inspire and guide a technically knowledgeable team, ensuring efficiency, engagement, and client-focused service culture;
• Strong financial understanding, with experience reading P&Ls and managing budgets, track record of driving key performance metrics.
• Experience setting up commercial systems and processes to deliver outstanding customer service, including supporting digital technology.
• Experience developing, fostering, and managing positive relationships with clients;
• Excellent communications and ability to build relationships and impact at all levels of the business;
• Operates with a sense of accountability and urgency and inspires same in a team to drive results and achieve goals.
• Must be legally eligible to work in Canada

DIVERSITY & INCUSION COMMITMENT:

We are committed to creating a diverse and inclusive environment. At Conviron, our unwavering commitment is to foster an inclusive and diverse workplace that reflects our global community. We firmly believe that diversity is our greatest strength and cornerstone of our corporate culture. We strive to create an environment where every employee, regardless of their background, identity, or beliefs, feels valued, respected, and empowered to contribute their unique perspectives and talents. We recognize that by celebrating our differences and ensuring equitable opportunities for all, we can unlock the full potential of our teams, driving innovation and growth while making a positive impact on the world. Together, we are dedicated to creating a workplace where every voice is heard, and every individual can thrive, thus making our company and our world a safer, healthier and more productive place.

Persons with disabilities who anticipate needing accommodations can contact hr@conviron.com in confidence. Reasonable accommodations can and will be provided at all stages of the application process and once hired.

ADDITIONAL DETAILS

• Duration: Full-Time/Permanent, Onsite role
• Compensation: Successful candidate will be remunerated based on their skills and experience.
• Closing Date: Once a suitable candidate is selected.

How To Apply

Please include the job title in your subject line. Applicants should submit a resume for consideration to: hr@conviron.com

ATTN: Human Resources

Conviron

590 Berry Street

Winnipeg, MB Canada R3H 0R9